Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To apply for an item return or refund, please follow the steps below:
Step 1: Submit Request
Please submit your request to our Customer Service Team (firstname.lastname@example.org) within 30 days of receipt, or fill out the form below. Your email should include the following details:
Photos of the outside packaging
If the outside package is broken, this situation is not covered by the warranty. If you insist on returning the goods, we will deduct 20% depreciation expenses.
An explanation of the reason for your return
Photo evidence clearly supporting the damaged/faulty item (Please attach to the email): Maximum 3 images, each no larger than 2MB in size. We accept .jpg, .gif, .png file formats.
Step 2: Approval
Once our Customer Service Team has reviewed and approved your request, we may notify you by email to send the item to our warehouse (Please return it by FedEx or USPS) processing facility. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that the need to return items will be assessed on a case-by-case basis.
Step 3: Return Item
If you are required to return your item, we must receive your package at our warehouse processing facility within 10 working days from the date we approved your request. We will inspect all returned items and if eligible, we will award a refund or resend you a brand new item.
Step 4: Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.