Frequently Asked Questions

Delivery Questions

1. Do I have to pay to ship if I order items from a local warehouse?

If you are shipping your order to the same country as the warehouse, shipping will likely be free. If your order is being sent to a different country shipping fees will apply. However, for many products less than 2kg global shipping is free.

2. How long does it take for my orders to be shipped?

Orders placed from a local warehouse being sent to the same county as the warehouse will be shipped within 48 Hours. Items ordered from locations outside the country of the local warehouse will ship within 3-7 days. You can track your order in the “Order Status” section. If you have any queries, feel free to contact our customer service.

3. Will I need to pay customs duties or taxes on my orders?

Items shipped from all our warehouses are not subject to export taxes. However, if you are shipping an item from one county to another you may be subject to pay local taxes and customs duties on said item. The customer is solely responsible for these expenses.

4. Do you ship to remote areas?

Yes, COOFUN delivers goods globally. The fees & the duration of the shipment will vary depending upon the method of shipment selected. For more details about shipping, please visit our “Shipping Guide”. If you have any queries, feel free to contact our customer service.

5. What should I do if I have a query after receiving an order?

You can submit a ticket directly or call our customer service department. For more customer support information, please visit “Contact US”.

6. How to track my Paypal Express Checkout Order?

There are three ways for you to track your Express Checkout Order.

The one is to track your order at your Personal Center. Please rest assured that the tracking information will be shown clearly at your Personal Center after the associated Paypal account with your COOFUN account.

The second is to click the button Order Status to follow your package. Please rest assured that the email of the tracking information will be sent shortly after submitting your order number and COOFUN account.

The third is Tracking Websites:
DHL http://www.dhl.com/en/express/tracking.html
UPS http://www.ups.com/
FedEx http://www.fedex.com/
USPS https://tools.usps.com/go/TrackConfirmAction_input
Singapore, HongKong, Swiss and China Post http://www.17track.net/index_en.shtml

Technical Questions

1. Where can I find for this PC a System file and drivers for Windows 10 home?

The windows 10 home of http://www.mediafire.com/file/d02c7a0lo409e71/H31_1909.rar/file

2. Can this be used for Pf sense Firewall?

Yes, it can be used for the Pf sense Firewall.

3. Does BIOS have restored power after ac power loss?

Yes, it has a function of auto power on.

4. Can this machine stream Netflix at 4K?

Yes, it is not a problem for streaming Netflix at 4K and yes the HDMI supports 4K@60hz

5. Does the HDMI also send sound, or do I need to connect the sound separately?

HDMI has audio + video transmission, and the connected monitor needs to have speakers then it can have sound.

6. Is the included HDMI cable good enough for 4K@60Hz?

Yes, the HDMI supports 4K@60hz.

7. Can I play Fortnite on the U700?

Yes, the U700 mini pc can play Fortnite.
Game effect reference: https://www.youtube.com/watch?v=JE_jdpfeb70 or https://www.youtube.com/watch?v=3_lF4gSMmU8

8. How to access BIOS?

Please press the “DELETE” key immediately to enter into the BIOS after power on the computer.

9. What kind of hard disk is installed? Emmc or SSD?

For the GK45 4+64GB Model, it has been installed the 64GB eMMMC, but you could install the SSD by yourself.

For the GK45 4+128GB Model, it has been installed the 128GB NVMe SSD.

10. Can I add more storage? If yes what kind of memory can I add? (GK45)

Yes, you could add more storage on this GK45 Mini PC, such as NMVe SSD(up to 2TB), NGFF SSD(up to 2TB), 2.5” HDD(up to 2TB).

11. Does it automatically power on after power failure?(GK45)

Yes, the GK45 Mini PC supports auto power on after power failure.
It needs you to update the EC to has this function:


12. Would it be work as a tv media player and connected to a NAS?

Yes, it can be work as a tv media player and connected to a NAS.

13. Does the Type-C port support video output? (GK45)

Yes, the GK45’s Type-C port supports 4K@60Hz video output.

14. What setting do you change for the auto power on function?

You could enter it into the BIOS to set it.

15. How do I get into BIOS and how I put in a 2,5 HDD?

First question press DEL key for CMOS and F11 for booting media selection; Second in the upper case space one extra 2.5″ SATA socket connector exists.

16. If I plan to run Linux on this, is the windows 10 license transferable to another PC?

Sorry that the Windows license can’t be transferred to another PC, thanks.

17. POE- can this unit be powered by POE?

Sorry that this item doesn’t support powered by POE, thanks.

18. For the model gn31 mini pc Intel Celeron j3160 processor. is the 4GB of lpddr3 upgradable? if so, how many slots are available?

Sorry that the RAM of the GN31 Mini PC can’t be upgraded, but you could expand the storage by installing SSD and HDD, thanks.

19. Can the tdp unlocker be turned off to help reduce the heat from the CPU?

It needs to update the BIOS. If you need it, you could contact us by support@coofun.com, but the performance will be reduced once the tdp unlocker is turned off.